Refund & Deposit Policy

Reserving a ROCK CLIMBER begins with a refundable configuration deposit of $100 USD. The deposit secures a build slot and pays for advisor time to confirm your exact configuration, shipping and financing. It is not a down payment and is not the total price.

Your deposit is fully refundable at any time before production of your configured unit begins. Simply tell your advisor or email us and we will refund the full amount to the original payment method. There is no cancellation fee and no reason is required.

Before we start production, your advisor sends the final specification and total price and asks for your written go-ahead. Refundability of the deposit ends only once you confirm and your unit enters production. You are never charged the machine balance without this explicit confirmation.

Because every machine is built to a rider specification, machine balances after production confirmation are non-refundable except where mandatory local consumer law provides otherwise, or in the case of a verified manufacturing defect covered by our Warranty.

Unused accessories in original condition and packaging may be returned within 30 days of delivery for a full refund of the item price. Return shipping is the buyer's responsibility unless the item arrived defective or incorrect. Custom or special-order accessories are non-returnable.

Please inspect freight deliveries before signing. If a machine or accessory is damaged in transit, note the damage on the carrier paperwork, photograph it, and contact us within 7 days. We will resolve the claim with the freight carrier on your behalf.

Approved refunds are issued to the original payment method, typically within 5–10 business days. The deposit is processed through the same Shopify checkout used for the payment.

Nothing in this policy reduces any statutory rights you have under the consumer law of your country or region. To request a refund, contact ride@irockrider.com.