Service & Support
We service what we ship
A machine built for this terrain is engineered to be maintained in the field — and backed by people who answer. Here is exactly how support works after delivery.
SUPPORT
Ownership without the unknowns
2-Year Comprehensive Warranty
Frame, drive units, battery and electronics are covered for two years against manufacturing defects. Wear items (tires, brake pads, upholstery) are covered for 12 months.
Genuine Parts, Shipped Fast
Critical wear and service parts are stocked regionally and ship within 48 hours. Every machine leaves with a field kit covering the most common trailside repairs.
Remote Diagnostics & Support
The VCU streams health data our technicians can read with your permission. Most issues are diagnosed on a call and resolved with guided steps or an over-the-air update.
Regional Service Network
We are onboarding certified service partners across North America, Europe and Australia. Where a partner is not yet in place, we arrange mobile service or covered transport.
SERVICE NETWORK
Partners are coming online region by region
We will not publish a map of partners we have not certified. As regional service partners complete training and tooling, they are added here and to your owner dashboard — with real addresses, not placeholders.
Until a partner is certified near you, every machine is covered by remote diagnostics, fast parts shipping, and mobile service or covered transport arranged by your advisor. You are never left to figure out a repair alone.
NEED SERVICE NOW?
Tell us your region and machine serial — an advisor will confirm the nearest certified option or arrange collection.
Contact an advisorREPAIR PROCESS
Three steps back to the trail
Tell us what happened
Contact your advisor or the support line with your machine serial. Photos or a short clip of the symptom help us route you faster.
Remote diagnosis
A technician reviews VCU health data with you and confirms whether it is a guided fix, a parts shipment, or a service visit.
Back on the trail
Guided fixes ship with instructions and the part. Service visits are scheduled with the nearest partner — or we collect the machine.